Questions from
healthcare providers

Most SMS platforms aren’t built for healthcare. PercyMD is HIPAA-compliant from day one, with features specifically designed for medical practices: appointment reminders, secure messaging, patient consent management, and full audit trails. We understand healthcare communication requirements.

Setup takes 7–10 business days. We handle Business Associate Agreement (BAA) execution, HIPAA compliance configuration, staff training, and platform setup. You’ll have a dedicated healthcare specialist guiding you through every step.

The $179 covers HIPAA compliance setup, Business Associate Agreement, security configuration, staff training, and your first month of service. It ensures your practice is fully compliant and your team knows how to use the platform correctly from day one.

We provide end-to-end HIPAA compliance: encrypted messaging, secure data storage, access controls, audit logs, and automatic opt-out handling. We sign a Business Associate Agreement (BAA) with every practice and maintain compliance through ongoing monitoring and updates.

Yes. Every practice receives a signed Business Associate Agreement (BAA) as part of onboarding. This legally binds us to HIPAA regulations and ensures your practice is protected when using our platform for patient communications.

We recommend keeping PHI out of SMS messages. Use our platform for appointment reminders, general health tips, and prescription ready notifications. For sensitive information, direct patients to your secure patient portal or schedule a call.

$179 total to get started. This includes HIPAA setup, Business Associate Agreement, staff training, and your first month of service. After that, monthly plans start at $79/month. No contracts, no hidden fees.

Yes, you can upgrade or downgrade at any time after your first month. Many practices start with a smaller plan and scale up as they see results. We’ll help you choose the right plan for your patient volume.

No contracts. After onboarding, all plans are month-to-month. You can cancel anytime with 30 days notice. No cancellation fees, no penalties. We earn your business every month.

Every plan includes: HIPAA-compliant messaging, dedicated phone number, Business Associate Agreement, secure data storage, appointment reminders, patient consent management, audit trails, and healthcare-specialized support.

Absolutely. Primary care practices are our largest customer segment. We help reduce no-shows, improve patient engagement, and streamline appointment reminders — all while maintaining HIPAA compliance.

Yes. We work with cardiology, orthopedics, mental health, and all specialty practices. Our platform adapts to your specific workflow and patient communication needs while maintaining full HIPAA compliance.

Definitely. Dental offices and veterinary clinics see excellent results with appointment reminders and recall messaging. While vet practices don’t require HIPAA compliance, they benefit from our secure, professional platform.