Questions from
healthcare providers

Most SMS platforms are not built for healthcare. PercyMD is designed for medical practices: appointment reminders, secure messaging, patient preference management, and full activity history.

Setup takes 7–10 business days. We handle the written agreement, platform configuration, staff training, and go-live. You have a dedicated specialist guiding you through every step.

Onboarding, security configuration, staff training, and your first month of service are included in the plan you pick. See the pricing page for current rates. There is no separate surprise onboarding fee.

Encrypted messaging, secure data storage, access controls, activity logs, and automatic message-preference handling. We sign a written agreement with every practice and keep the platform current.

Yes. Every practice receives a written agreement as part of onboarding. It covers how we handle patient communication on your behalf.

We recommend keeping PHI out of SMS messages. Use our platform for appointment reminders, general health tips, and prescription ready notifications. For sensitive information, direct patients to your secure patient portal or schedule a call.

Pick a plan on the pricing page. Setup, training, and your first month of service are included. No contracts, no hidden fees.

Yes, you can upgrade or downgrade at any time after your first month. Many practices start with a smaller plan and scale up as they see results. We’ll help you choose the right plan for your patient volume.

No contracts. After onboarding, all plans are month-to-month. You can cancel anytime with 30 days notice. No cancellation fees, no penalties. We earn your business every month.

Every plan includes: patient messaging, a dedicated phone number, secure data storage, appointment reminders, preference management, activity history, and healthcare-specialized support.

Absolutely. Primary care practices are a core customer segment. We help reduce no-shows, improve follow-up, and streamline appointment reminders.

Yes. We work with cardiology, orthopedics, mental health, and other specialty practices. The platform adapts to your workflow and communication needs.

Yes. Dental offices and veterinary clinics see strong results with appointment reminders and recall messaging. Veterinary practices still benefit from a professional, secure platform.