Questions from
healthcare providers

Most SMS platforms aren’t built for healthcare. PercyMD is Patient from day one, with features specifically designed for medical practices: appointment reminders, secure messaging, patient message preference management, and full activity history. We understand healthcare communication requirements.

Setup takes 7–10 business days. We handle practice setup (practice setup) execution, patient communication setup configuration, staff training, and platform setup. You’ll have a dedicated healthcare specialist guiding you through every step.

The $179 covers patient communication setup support, practice setup, security configuration, staff training, and your first month of service. It ensures your practice is fully ready and your team knows how to use the platform correctly from day one.

We provide end-to-end patient communication setup: encrypted messaging, secure data storage, access controls, activity logs, and automatic message preference handling. We sign a practice setup (practice setup) with every practice and maintain service quality through ongoing updates.

Yes. Every practice receives a signed practice setup (practice setup) as part of onboarding. This legally binds us to patient communication needs and ensures your practice is protected when using our platform for patient communications.

We recommend keeping PHI out of SMS messages. Use our platform for appointment reminders, general health tips, and prescription ready notifications. For sensitive information, direct patients to your secure patient portal or schedule a call.

$179 total to get started. This includes patient communication setup, practice setup, staff training, and your first month of service. After that, monthly plans start at $79/month. No contracts, no hidden fees.

Yes, you can upgrade or downgrade at any time after your first month. Many practices start with a smaller plan and scale up as they see results. We’ll help you choose the right plan for your patient volume.

No contracts. After onboarding, all plans are month-to-month. You can cancel anytime with 30 days notice. No cancellation fees, no penalties. We earn your business every month.

Every plan includes: Patient messaging, dedicated phone number, practice setup, secure data storage, appointment reminders, patient message preference management, activity history, and healthcare-specialized support.

Absolutely. Primary care practices are our largest customer segment. We help reduce no-shows, improve patient engagement, and streamline appointment reminders — all while maintaining patient communication setup.

Yes. We work with cardiology, orthopedics, mental health, and all specialty practices. Our platform adapts to your specific workflow and patient communication needs while maintaining full patient communication setup.

Definitely. Dental offices and veterinary clinics see excellent results with appointment reminders and recall messaging. While vet practices don’t require patient communication setup, they benefit from our secure, professional platform.